Privacy policy

Privacy Policy

Belchic ("we", "our store") takes care of your personal information. This policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

  • When you place an order: your name, shipping address, phone number, email address, and order details
  • Payment information: payments are processed by our payment providers. We do not store your credit card number.
  • When you contact us or sign up for our newsletter: your name, email address, and the content of your inquiry
  • When you use our site: pages viewed, device and browser, approximate location, and identifiers such as cookies
  • For international shipping: only when required by the destination country for customs, information such as a passport number or taxpayer ID

2. How we use your information

  • To accept orders, confirm payment, ship products, and send shipping updates
  • To respond to inquiries, returns, and exchanges
  • To send news about new products and campaigns by email (only if you have signed up; you can unsubscribe at any time)
  • To prevent fraudulent orders and misuse
  • To analyze how our site is used and improve our site and products
  • To show ads and measure their effectiveness (see sections 4 and 5)

3. Sharing with other companies

We do not provide your personal information to third parties except in the following cases.

  • Service providers we work with: our online store platform (Shopify), payment providers, shipping carriers (such as FedEx, DHL, and Japan Post), and email delivery services. We share only what is needed for the service and do not allow any other use.
  • Submitting required information to carriers and customs authorities for international shipping
  • Advertising services (see sections 4 and 5)
  • When required by law, when requested by courts, police, or other public authorities, or in connection with a business transfer

4. Cookies and advertising/analytics services

Our site uses cookies and similar technologies to analyze site usage, show ads that suit you, and measure ad performance. Cookies do not contain your name or email address. We use, or may use, the following services:

  • Google (Google Analytics, Google Ads, Google Merchant Center)
  • Meta (Facebook, Instagram)
  • X (formerly Twitter)
  • TikTok
  • Pinterest
  • Snapchat

Through these services, people who have visited our site may see our ads on other sites and apps. You can change or stop this through each company's ad settings (for example, Google's "My Ad Center") or your browser's cookie settings.

5. Ads using customer information (such as Customer Match)

We may convert customer information such as email addresses and phone numbers into an irreversible form (hashing) and provide it to advertising services such as Google and Meta. We do this to show news about new products to customers who have shopped with us, to avoid showing new-customer ads to existing customers, and to show ads to people with similar interests. The advertising services use this information only for matching, in line with their own policies.

If you do not want your information used in this way, please contact us at the address below and we will stop using it for advertising.

6. Transfers to companies outside Japan

Many of the service providers and advertising services above are located outside Japan (such as the United States, Canada, and Europe), and your information may be stored on servers outside Japan. We take steps to ensure it is handled properly in accordance with Japan's Act on the Protection of Personal Information.

7. Security

Our store runs on Shopify, and your information is stored on Shopify's secure servers. Our checkout complies with PCI-DSS, the security standard for credit card data. Within our store, access to information is limited to the people and scope that are necessary.

8. Your rights

If you would like to access, correct, add to, delete, or stop the use of your personal information, or stop it from being provided to third parties, please contact us at the address below. We will respond promptly after confirming your identity.

If you live in the European Economic Area (EEA), the United Kingdom, or a similar region, you also have rights under your local laws, such as the right to receive your data, the right to object to processing, and the right to lodge a complaint with a supervisory authority.

9. Contact

For questions about how we handle personal information: info@belchic.shop
The name, address, and representative of our store's operator will be provided without delay upon request to the address above.

10. Changes to this policy

We may update this policy in response to changes in law or our services. The updated policy takes effect when it is posted on this page.

11. Disclaimer

We strive to keep the content of this site accurate, but it may contain errors or become outdated. We are not responsible for any damage arising from the content of this site.

Last updated: October 11, 2026