Refund policy

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Cancellation (Order Cancellation)
Orders Are Automatically Processed After Placement, So We Are Unable to Accept Cancellations.

"Cooling-Off" Is a System That Applies to Door-To-Door Sales.

Cooling-Off Does Not Apply to Mail Order Sales.

As This Is an Internet Mail Order Service Accessed by Customers, the Cooling-Off System Does Not Apply. Please Understand This in Advance.

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Special Terms Regarding Returns

Returns and Exchanges

We Are Unable to Accept Returns or Exchanges Due to Customer Circumstances. Please Understand This in Advance.

When Placing an Order, Please Carefully Confirm the Product Color, Size, Price, and Details Before Ordering.

*We Cannot Cancel Orders Due to Prolonged Absence or Refusal to Accept Delivery After Shipment.

*We Will Charge You for Re-Shipping Costs, Labor, and Other Expenses Incurred Due to Prolonged Absence or Refusal to Accept Delivery.

*Due to the Storage Period Limits of the Shipping Carrier, If You Are Absent for an Extended Period or Refuse to Accept the Product, and We Do Not Receive a Response to Our Contact Within 5 Days From the Date We Contact You After the Product Is Returned to Us, We Will Cancel the Order. in This Case, the Product Will Be Discarded and We Cannot Provide a Refund. Please Understand This in Advance.

Returns and Refunds Due to Missing Customs Id

&Nbsp;For Shipments to Certain Countries and Regions, Local Customs May Require the Recipient's Personal Identification Number (tax Id, Passport Number, Pccc, Etc.). These Must Be Provided at the Importer's (customer's) Responsibility.

If the Product Is Returned, Discarded, or Confiscated Due to Refusal to Provide Necessary Information or Inability to Contact, the Following Will Apply:

  • Shipping Fee Refund: in No Case Will Round-Trip Shipping Fees Be Refunded.

  • Refund Fee: We Will Refund Only the Product Price Minus the Return Handling Fee (restocking Fee) and Return Shipping Cost.

  • Product Disposal: If the Product Is Discarded Locally at Customs' Discretion, No Refund Will Be Issued, Including the Product Price.

Product Returns and Exchanges

In the Unlikely Event That There Is a Defect in the Product, Please Check the Following and Contact Us.
Once We Confirm the Defect Details, We Will Provide Further Guidance and Ask You to Return the Product According to Our Instructions.
We Do Not Accept Returns or Refunds Due to Customer Circumstances. Additionally, If You Do Not Contact Us in Advance or More Than 3 Days Have Passed Since Delivery, We Cannot Process Returns or Refunds. Please Be Sure to Contact Us.


[Response Process]
If Stock Is Available
　 → Exchange for the Same Product or Return for Refund

If Replacement Stock Is Out of Stock
　 → Exchange for a Different Product or Return for Refund

We Will Only Process Returns and Exchanges If All of the Following Are Met:
Within 3 Days of Product Receipt
Does Not Fall Under the Following Categories&Nbsp;

*Customer Circumstances
1. the Product Image Differs From Expectations.
　* Differences in Color Appearance May Occur Due to Lighting During Photography, the Monitor You Are Viewing On, and the Product's Environment (outdoor, Indoor Lighting Color Type).

2. the Size Is Larger or Smaller Than Expected.

3. Minor Stains, Loose Threads, Wrinkles, or Odors Are Present.

*In That Case, You Will Need to Make a Hole Yourself, So Please Understand This in Advance.

* All Products Are New, but Minor Defects May Occur Unavoidably During the Production Process.

4. You Made an Error in Product Selection, or Accidentally Placed a Duplicate Order.

5. Products Sold Under Special Conditions Such as Coupons or Sales

6. Underwear, Swimwear, Accessories, or Other Products That Come Into Direct Contact with Skin Without an Intermediary Garment

7. You Did Not Apply for Return or Exchange Within 3 Days of Receiving the Product

8. You Did Not Return the Product Within 5 Days of Approval for Return or Exchange

We Cannot Accept Returns (refunds) Or Exchanges for Sale Items or Lucky Bags. Please Understand This in Advance.


In Case of Defective Products or Incorrect Items Delivered
We Will Handle Returns or Product Exchanges. Please Submit Your Return or Exchange Request via the "Contact Form" or by Emailing Info@Belchic.shop with Your Order Number and Photos of the Relevant Areas. After Your Request Is Received, We Will Provide Instructions on How to Return or Exchange the Product. However, Please Note That We May Not Be Able to Accept Returns or Exchanges If Any of the Following Apply. Please Note That Shipping Costs for Exchanges Will Be Borne by the Customer.

  • You Did Not Apply for Return or Exchange Within 3 Days of Receiving the Product
  • The Product Shows Signs of Use, Damage, or Soiling
  • Product Tags or Accessories Are Missing
  • The Product Was Returned Using a Method Other Than the One We Specified
  • The Product Is Determined to Be Within the Range of Individual Variation
  • Minor Marks From Manufacturing (removable By Washing)
  • Regarding Loose Threads (thread Finishing)

Regarding Loose Threads on Products, If Pulling the Thread Does Not Create a Hole, There Is No Problem with the Product Itself. Please Trim the Loose Thread with Scissors and Use the Product as Normal. If You Believe There Is a Defect Such as a Hole Forming, Please Contact Our Customer Support by Email with Photos Attached.

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If You Have Size Exchange Questions Before Purchase

In the Unlikely Event That the Product Size Provided Does Not Fit, We Will Handle Returns or Product Exchanges. Please Submit Your Return or Exchange Request via the "Contact Form" or by Emailing Info@Belchic.shop with Your Order Number and Photos of the Relevant Areas. After Your Request Is Received, We Will Provide Instructions on How to Return or Exchange the Product. Please Note That Shipping Costs Will Be Borne by the Customer.

For Refunds, We Will Provide a Refund of 30% of the Purchase Price.