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About Orders
How long does shipping take after placing an order?
At Belchic, after you place your order, our dedicated staff carefully inspects each item one by one and packs it with care.
Your order will be shipped within 3-7 business days (excluding weekends and holidays) from the next business day after your order is confirmed.
For international shipping times, please refer to the page below.
shipping info
*Please note that the order date is not included.
*If your order includes items marked as "pre-order," they will be shipped once the product is ready.
*Depending on the timing of your order, confirmation may be processed on the next business day. Thank you for your understanding.
*Popular items may require additional time for delivery. Thank you for your patience.
*The above timeframes are based on business days. We do not ship on weekends or holidays. After shipping is complete, we will notify you of the tracking number via email.
I haven't received my order confirmation email
If your order was successfully completed, we will send an "Order Confirmation Email (automated)" to the email address you used when placing your order.
If you do not receive the email, please check your spam/junk mail folder.
Also, if you create an account before placing your order, you can check your order status from your account page on our site.
Important notifications such as shipping updates will be sent via email, so
please make sure to add the following email address to your allowed senders list:
Automated email address:
info@belchic.shop
*It may take some time for the email to be sent.
*If you entered an incorrect email address, please contact us through the inquiry form.
Can I cancel my order after placing it?
We do not accept cancellations after an order has been placed. We appreciate your understanding.
Can I change the size or color after placing my order?
If you contact us before your order is processed, we may be able to accommodate your request.
*Please note that changes may not be possible for some products.
Can I change the shipping address?
If you contact us before your order has been shipped, we can accommodate your request.
Please note that changes cannot be made after the item has been shipped.
My order hasn't arrived even though the shipping period has passed
We sincerely apologize. Some products may take longer than the standard shipping time.
Also, please note that entering an incorrect address during registration may cause delivery delays.
Please contact us at info@Belchic.shop with your order number and we will look into it.
Is there a shipping fee?
For domestic (Japan) orders under 10,000 yen, a shipping fee of 800 yen applies. Free shipping on orders of 10,000 yen or more.
Shipping to Okinawa and other remote islands is 2,500 yen regardless of order amount.
For all countries outside Japan, shipping is $20 for orders under 15,000 yen, and free shipping on orders of 15,000 yen or more.
Please note that orders to remote islands may be cancelled depending on the number of items ordered. (Applies to Japan only)
Can I specify a delivery date and time?
We are unable to accommodate delivery date and time specifications. We appreciate your understanding.
Do you ship internationally?
Yes, we do ship internationally.
Delivery times may vary depending on the destination. We will contact you in such cases.
For estimated international delivery times, please refer to the page below.
shipping info
About Payment
What payment methods are available?
・Credit Card
・Apple Pay
・Amazon Pay
・Google Pay
・Shop pay
・Rakuten Pay
・Merpay
・LINE Pay
・au Pay
・PayPay
・Paidy (Buy Now, Pay Later)
The above payment methods are available.
Please see below for details on each payment method.
Credit Card Payment
VISA / Master card / AMEX are accepted.
PayPay
You can pay using pre-charged electronic money (PayPay balance).
Amazon Pay / Apple Pay / Google Pay
You can pay using the credit card information registered with each service.
Buy Now, Pay Later (Paidy)
No credit card required. You can shop using just your email address and mobile number. Multiple purchases can be paid together by the 10th of the following month.
By registering for Paidy Plus (free), you can use features such as interest-free* 3-installment payments** and monthly budget settings.
Additionally, registering for Paidy Plus may increase your available credit limit.
*Interest-free only applies to bank transfer and direct debit payments.
**3-installment payment requires initial registration and is available only for purchases of 3,000 yen or more per transaction.
Will I receive a payment confirmation email?
For Credit Card/Apple Pay/Amazon Pay/Google Pay/Shop pay/Rakuten Pay/Merpay/LINE Pay/au Pay/PayPay,
payment is completed at the time of ordering.
If you have not received an order confirmation email and are concerned about whether your order was placed correctly, please contact us through the inquiry form.
For Paidy (Buy Now, Pay Later), an automated notification email will be sent from Paidy once payment is confirmed. Please add the following Paidy email address to your allowed senders list in advance.
Can I change my payment method after placing an order?
Due to our order processing system, we are unable to change the payment method once an order has been confirmed.
I selected "Buy Now, Pay Later" - what should I do?
If you selected Buy Now, Pay Later, a payment-related email will be sent from Paidy's email address. Please check whether you have received an email from the following address, including your spam folder.
noreply@paidy.com
*The subject line will read "[Paidy] Usage Notification." Also, please note that Paidy will confirm the billing and send the notification email by 1:00 PM on the 1st of the month following your order.
Please note that we are unable to resend notification emails or check billing information. Please contact Paidy directly.
Please reach out to the following Paidy contact:
▼Paidy Inquiry Form: https://support.paidy.com/hc/ja/requests/new?noredirect=true
▼Paidy Phone Support:
0120-971-918
About Products
The color of the product differs from the product image
Colors may appear differently between product images and actual items due to lighting conditions during photography, your monitor settings, and the environment (outdoor or indoor lighting). We appreciate your understanding.
Where can I find product details?
Details are available on each product page.
If you cannot find the information you are looking for, please contact us.
I was unable to receive my package. Can you reship it?
If you have a delivery notice, please request redelivery from the shipping carrier.
Please note that if the package was disposed of due to an incorrect address, we are unable to reship it.
If a package is returned due to extended absence or refusal of delivery, we will charge the round-trip shipping cost plus a handling fee (flat rate of 1,500 yen). Thank you for your understanding.
If redelivery is not arranged within 7 days due to extended absence or delivery refusal, the shipping carrier may dispose of the package. Please note that we cannot issue refunds for disposed packages.
Please be aware that repeated extended absences or delivery refusals may result in future orders being declined.
Additionally, if we determine the behavior to be problematic based on past transactions, all orders may be cancelled or declined.
Packages returned due to an unknown address will also be treated as extended absence, so please ensure your shipping address is complete and accurate when placing your order.
About Returns & Refunds
How do I request a return or refund?
If you would like a return or refund, please contact us by email stating whether you wish to return or receive a refund.
Please note that we may not be able to accept requests that fall under the conditions listed below.
*Please note that the customer is responsible for return/exchange shipping costs.
My product arrived with a defect.
We sincerely apologize. Please contact us within 3 days of receiving the item, attaching photos of the defect in your email.
Even if you prefer an exchange, we may issue a refund depending on the product.
I received a different product from what I ordered
We sincerely apologize. Please contact us within 3 days of receiving the item.
We will respond regarding how we can resolve this for you.
About Coupons
Can I apply a coupon after placing my order?
We are unable to apply coupons after an order has been placed.
Can I use multiple coupons together?
Only one coupon can be used per order.