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Long-Term Absence, Refusal to Receive, and Wrong Address

The time limit for holding parcels after shipment differs depending on the delivery company.
If there is an absence slip, please ask the delivery company to re-deliver your package.

Please note that we will not be able to re-deliver your parcel if the parcel is disposed of due to a wrong address.
If your parcel is returned due to long-term absence or refusal to receive, we will charge you for the round-trip shipping and handling fee (flat rate of 1,500 yen) that we have borne.
Please understand that if the package is not re-delivered within 7 days due to long-term absence or refusal to receive, it will be destroyed by the delivery company.Please note that we will not be responsible for any damage caused by the delivery company,Please note that refunds will not be accepted if the package is destroyed by the delivery company.
Please note that we may refuse to do business with you in the future if you are absent for an extended period of time or refuse to pick up the package.
We will also cancel or refuse all transactions if we deem the transaction to be malicious based on past transactions.
Please make sure that there are no omissions in your address when placing your order, as the package will be considered a long-term absence if it is returned due to an unknown address.